Shipping policy
Shipping Policy
Thank you for shopping with us! Below is everything you need to know about our shipping process.
Processing Times
All orders are processed within 1-3 business days. During peak periods (sales, holidays, or promotions), processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- Australia: 3–10 business days
- International: 7–21 business days
Please note that delivery timeframes are estimates only and may vary due to postal delays outside of our control.
Signature on Delivery All international orders are dispatched with signature required on delivery. Please monitor your tracking details sent to your confirmation email so you're available to sign when your order arrives. If you miss the delivery, contact your local Post Office to arrange redelivery or collection.
Tracking Your Order
Once your order has been processed, you will receive a confirmation email with tracking details so you can follow your delivery.
Delays
While we do our best to ensure timely delivery, delays can occur due to factors such as postal service disruptions, customs processing, or peak periods. We appreciate your patience and understanding.
Incorrect Addresses
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Items
If your order arrives damaged or appears to be lost in transit, please contact us at info@bruralco.com.au and we will assist you in resolving the issue.
Questions
If you have any questions about your order or shipping, feel free to reach out to us at info@bruralco.com.au or submit the contact form on our website.